Your privacy matters to us. This policy explains clearly what personal information luck101 collects, why we collect it, how it is used, and what rights you have as a player on our platform.
Six core principles that define how we collect, protect and manage personal information for every player on the platform.
All personal data collected on luck101 is stored using industry-standard encryption. Access to player data internally is restricted on a need-to-know basis and is never left openly accessible.
luck101 does not sell, rent or trade your personal information to third-party marketers. Your data exists on this platform to operate your account — not to generate revenue for outside parties.
Players can request a copy of the personal data held against their account, request corrections to inaccurate information, or request account closure and data deletion by contacting our support team.
Deposit and withdrawal transactions via JazzCash, Easypaisa, Raast and bank transfer are handled through secure payment channels. luck101 does not store full payment credentials on its own servers.
Cookies on luck101 are used for session management, platform performance and understanding how players use the site. We do not use cookies to track your activity across unrelated websites.
Documents submitted for age or identity verification are processed securely, retained only for as long as required for compliance purposes, and are never shared with parties outside the verification process.
This Privacy Policy applies to all players using luck101 — including the website at luck101.onl and the Android mobile application. By creating an account or using the platform, you agree to the practices described in this policy.
luck101 is committed to protecting the privacy of every player who uses our platform. We understand that you are sharing personal information with us when you register, make deposits and play games, and we take the responsibility that comes with that seriously.
This Privacy Policy explains in plain language what data we collect, why we collect it, how long we keep it, who we may share it with, and what options you have regarding your personal information. It applies to all players accessing luck101 through the website or the Android app, and to all interactions including account registration, deposits and withdrawals in PKR, gameplay activity and contact with our support team.
Please take the time to read this policy fully. If anything is unclear, you can contact our support team at any time via the live chat feature available on both the website and the app. We are happy to clarify any aspect of how your data is handled.
luck101 collects personal information in two main ways: information you provide directly when using the platform, and information collected automatically as you use the service.
You are not required to provide more information than is necessary to operate your account. However, some features — such as withdrawals above certain amounts — may require identity verification before they can be processed.
The personal information we collect is used for the following purposes, all of which relate directly to operating your luck101 account and delivering the platform experience.
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, email, mobile number, date of birth, password |
| Processing deposits and withdrawals | Payment method details, transaction history |
| Identity and age verification | CNIC, date of birth, verification documents |
| Fraud prevention and security | IP address, device data, login patterns, usage behaviour |
| Customer support | Account details, support communication history |
| Platform improvement | Aggregated usage data, session data, game performance metrics |
| Bonus and VIP programme management | Wagering activity, deposit history, account tier |
| Responsible gaming tools | Deposit limits, session time settings, self-exclusion status |
| Account communications | Email address, mobile number |
We do not use your personal data for purposes beyond those listed above without your explicit consent. We do not build advertising profiles from your usage data or share it with ad networks.
luck101 does not sell, rent or trade your personal information to third parties. However, in order to operate the platform, we work with a limited number of trusted service providers who may process some of your data on our behalf. These include:
All third parties who handle data on our behalf are required to process it only for the purposes specified, to maintain appropriate security standards, and to comply with applicable data protection requirements.
We may also disclose data where required to do so by applicable law, court order or to protect the rights and safety of the platform and its players.
When you make a deposit or request a withdrawal on luck101 in PKR, your transaction is processed through the relevant payment provider — JazzCash, Easypaisa, Raast, bank transfer or another supported mobile wallet. luck101 does not store your full payment credentials (such as complete bank account numbers or mobile wallet PINs) on its own servers.
What luck101 does retain is a record of transactions — amounts, dates, payment method type and transaction references — for account management, support and fraud prevention purposes. This is standard practice for any online platform that processes financial transactions.
Payment providers you use have their own privacy policies which govern how they handle your data on their end. We recommend reviewing the privacy policy of your chosen payment method independently.
luck101 uses cookies and similar technologies on both the website and the Android app to make the platform work correctly and to improve the player experience over time.
luck101 does not use advertising cookies or tracking pixels that follow your activity across other websites. Cookies are limited to the luck101.onl domain and the associated app environment.
Most browsers allow you to control or block cookies through settings. Note that blocking essential cookies will affect your ability to log in and use the platform normally.
luck101 retains personal data for as long as your account is active and for a reasonable period afterwards to fulfil the purposes described in this policy. The specific retention period depends on the type of data and the reason it was collected.
When data is no longer required and the retention period has elapsed, it is securely deleted or anonymised so it can no longer identify you.
Protecting player data is a core operational responsibility at luck101. We implement multiple layers of technical and organisational security to reduce the risk of unauthorised access, data loss or misuse.
Your role in account security: luck101 will never ask for your full password by email, chat or phone. Keep your login credentials private. If you suspect your account has been accessed without your permission, contact our support team immediately via live chat.
As a luck101 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat and a member of the team will assist you.
We aim to respond to data requests within a reasonable timeframe. In most cases this will be within 30 days of receiving a valid request, though complex requests may take longer and we will notify you if that is the case.
luck101 is strictly an 18+ platform. We do not knowingly collect or process personal data from individuals under the age of 18. If we become aware that a player account has been created by or on behalf of a minor, the account will be closed immediately and any personal data deleted in accordance with our retention policy.
If you are a parent or guardian and believe a minor has registered an account on luck101, please contact our support team immediately so we can investigate and take appropriate action.
The luck101 Android app collects the same categories of personal data as the website and is governed by this same Privacy Policy. In addition, the app may request the following device permissions depending on the features you use:
The app does not access your contacts, camera, microphone or location data. Permissions requested are limited strictly to those needed for the app to function correctly.
To download the luck101 app, visit the Download page or the App section of the website for the latest Android APK.
luck101 may update this Privacy Policy from time to time to reflect changes in the platform, our data practices or applicable requirements. When updates are made, the revised policy will be published on this page with an updated effective date at the top.
For material changes — those that significantly affect how we use your data or your rights — we will make reasonable efforts to notify you via the email address or mobile number registered to your account. However, it remains your responsibility to review this page periodically to stay informed about how your data is being handled.
Continued use of luck101 following publication of an updated Privacy Policy constitutes your acceptance of the changes.
If you have questions or concerns about this Privacy Policy, or if you wish to exercise any of your data rights, the best way to reach us is through the live chat feature available on both the website and the Android app. Our support team is available around the clock and will direct your query to the right person.
You can also contact us by email at the address listed in the footer of this page. Please include your registered account username and a clear description of your query so we can assist you efficiently.
For questions about our Terms and Conditions, visit the Terms and Conditions page. For guidance on managing your gaming activity responsibly, visit our Responsible Gaming page. Common questions about accounts and transactions are answered in the FAQ.
Now that you know how we handle your data, create a free account and start playing. Deposit in PKR via JazzCash or Easypaisa, explore the game lobby and join thousands of players already on the platform.